Digital Mobile New Lynn Customer Service

January 1, 0001
gripes

Isn’t it strange how some shops seems to have appalling customer service but you can’t seem to pin down why. In this particular instance Digital Mobile in New Lynn have well and truely rubbed me the wrong way. I think the main thing is that I get the impression they don’t give at rats arse about the customer. It appears that they either just want to sell you the most expensive mobile phone they can (with features that you don’t actually need) or in my case, they don’t seem to particularly care that your phone is broken, which is going to be a real PITA for you. The other day I was waiting to be served (to eventually find out that nothing had been done with my broken phone) and I overhead a salesman talking with a prospective phone purchaser. In this case it was a girl that seemed to be about late college age. The salesman basically said something along the lines of “you need this phone because it has all the features you could ever need. It’s got bluetooth integration so you can get (i.e. spend more money) a cordless bluetooth headset and walk around with the phone in your pocket and keep talking.” From the blank expression on the girl’s face she didn’t appear to know what bluetooth was and would likely never need to walk around talking with the phone in her pocket wearing a silly little headset over her ear. Hopefully she didn’t pay the \$900+ for the phone he was showing her and got something that would do all that she ever likely needed it to.

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